As the largest specialty pet retailer of services and solutions for the lifetime needs of pets, we employ approximately 53,000 associates and operate 1,352 stores and 200 in-store PetSmart PetsHotels® dog and cat boarding facilities in the United States, Canada and Puerto Rico. We provide a broad range of competitively priced pet products and in-store services including pet adoption, boarding, grooming and training. Our stores are stocked with more than 10,000 products and we’re also a leading online provider of pet supplies and pet care information (http://www.petsmart.com/).
Through our in-store pet adoption partnership with PetSmart Charities®, PetSmart has helped save the lives of more than 5.7 million pets since 1994. PetSmart Charities, Inc. and PetSmart Charities of Canada, Inc. (“PetSmart Charities”) are independent, nonprofit organizations that save the lives of homeless pets and reduce shelter intake through spay/neuter efforts. In 2013, nearly 440,000 dogs and cats found homes through PetSmart Charities’ adoption centers in all PetSmart stores and by sponsoring community adoption events. PetSmart Charities is the leader in granting money to help pets in need, with more than $34 million given in 2013 throughout North America.
We operate 200 in-store PetSmart PetsHotels dog and cat boarding facilities. These overnight boarding facilities feature associates who are hand-picked for their love of pets and at least one caregiver is always on the premises 24-hours-a-day. All of our PetSmart PetHotels and some of our additional store locations also offer Doggie Day Camp SM.
PetSmart® Grooming Salons offer a full menu including nail trimming, ear cleaning and teeth brushing. With our PetSmart® Look Great Guarantee You’re Happy or it’s Free, pet parents are guaranteed great looking results or the grooming services are free.
Dogs become more disciplined each year with help from our PetSmart accredited pet training instructors. And with our SmartPet PromiseSM policy, training customers are guaranteed 100 percent satisfaction or they can take the class again for free (see store for details).
Expert veterinarian care is available in more than 60 percent of our stores, where Banfield Pet Hospital®, operates full-service pet hospitals. These in-store pet hospitals operate independently of PetSmart® and employ more than 1,000 veterinarians who provide a full range of health care and emergency services. PetSmart® holds a 20.5 percent equity interest in Medical Management International, Inc. (MMI), the operator of Banfield Pet Hospital®.